Privacy Policy

1. Introduction

Touch To Heal Massage ("we", "us", "our") is committed to protecting your personal information and complying with Alberta's Personal Information Protection Act (PIPA) and Health Information Act (HIA).

2. Information We Collect

a. Information You Provide Directly

We may collect information when you contact us or book an appointment, including:

• Name, phone number, email address
• Appointment details and service preferences
• Health information you voluntarily provide that's relevant to safe treatment

b. Third-Party Booking Services

We use a third-party booking platform (ClinicSense). When you click "Book" you may be redirected to their secure scheduling system. That provider may collect and store your name, contact details, appointment data, and any optional health information required for treatment. Their collection, use, and storage of information are governed by their own privacy policy.

c. Website & Technical Information

We may automatically collect non-identifying technical data such as IP address, browser type, pages viewed, and analytics data to improve our site.

3. How We Use Your Information

We use personal information to provide and manage massage therapy services, including scheduling appointments, communicating reminders, maintaining clinical records, and responding to inquiries. We do not use your personal information for unrelated purposes without consent.

4. Consent

You consent to collection and use of your information by submitting it on our site or through the booking platform. You may withdraw consent at any time, subject to legal or professional record-keeping requirements.

5. Storage & Protection

We follow reasonable administrative, technical, and physical safeguards to protect personal information (limited staff access, password-protected systems, secure storage). However, no system is 100% secure.

6. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose information only to:

• Third-party service providers (e.g., booking platforms) necessary to deliver services
• Parties with your explicit consent
• Authorities where required by law

7. Links to Other Websites

Our website may contain links to external websites (for example, booking platforms or social media). When you click an outbound link and leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of those external sites — please review their privacy policies before providing personal information.

8. Cookies & Analytics

We may use cookies and analytics to improve site performance. You can disable cookies in your browser, but some features may not work properly.

9. Retention of Information

We retain client treatment records to meet Alberta professional and insurance requirements. When information is no longer required, it is securely destroyed.

10. Access & Correction

You may request access to your personal information, request corrections, and ask how your information has been used or disclosed. Contact us using the details below to make a request.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions or requests about this Privacy Policy or your personal information, contact us: